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Privacy Policy

 

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, internal marketing, recommendations, and personal profile. We do not sell your information.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate Services including referrals you request;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  Their privacy settings can be found at https://www.wix.com/about/privacy

 

Our work requests, scheduling of services, payments for services are handled through CustomerBase and are subject to the privacy policy found at https://customerbase.com/privacy We are confident in the manner in which CustomerBase provides security for and handles your information. We use Stripe as our payment processing company for service visits through customerbase.com as a gateway, and both ours and their privacy policies apply to all transactions made through that gateway. Their privacy policies can be found at Stripe.com/privacy .

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

At your request only, we may provide a referral to an affiliate. The information which would be provided would only include: name, contact information and the services you are requesting.

 

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

If you would like to: access, correct, amend or delete any personal information we have about you, or stop processing your data anymore, you are invited to contact us at marketing@phoenixhvacmn.com 

Our mailing address for these requests can be obtained by emailing us at the email listed above.

When contacting us, please provide the following information so we can proceed with your request:

  1. Name

  2. Phone Number

  3. Email Address

  4. (if requesting to delete such information) IP address of the device you have used to access PhoenixHVACMN.com, (we suggest that you contact your internet provider, if you do not know what your IP address is)

  5. And any other information, i.e. dates & times of interations, that would help us facilitate your request.

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